Dear Reader,
Here is a story that I found while
reading Dale Carnegie’s “How to win friends & influence people”. It is
about how important it is to uphold self-esteem of people, even if they have made
a mistake.
The story
is quite applicable even in current corporate settings.
Ms. Mazzone, a marketing specialist for a
food packer, was given her first major assignment – the test-marketing of a
new product.
In her words: “when the results of the
test came in, I was devastated. I had made a serious error in my planning,
and the entire test had to be done all over again. To make this worse, I had
no time to discuss it with my boss before the meeting in which I was to make
my report on the project.
When I was called on to give the report,
I was shaking with fright. I had all I could do to keep from breaking down,
but I resolved I would not cry... I made my report briefly and stated that
due to an error I would repeat the study before the next meeting. I sat down,
expecting my boss to blow up.
Instead, he thanked me for my work and
remarked that it was not unusual for a person to make an error on a new
project and that he had confidence that the repeat survey would be accurate
and meaningful to the company. He assured me, in front of all my colleagues,
that he had faith in me and knew I had done my best, and that my lack of
experience, not my lack of ability, was the reason for the failure.
I left
that meeting with my head up in the air and with the determination that I
would never let that boss of mine down again.”
When a person makes a mistake we have a
choice between pointing at the mistake or the person. I feel that the way we
handle someone’s mistake can define the quality of our relationship with
them.
Warm regards,
Rohan
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